Universal Travel Services ("Universal", "we", "us") is a Destination Management Company registered in Türkiye, with its head office at Ferah Sokak No:29, Teşvikiye 34365, Istanbul. We are committed to protecting the privacy of our clients, delegates, suppliers and website visitors.

Data we collect

We collect the personal data you provide when you submit an enquiry, request a proposal, sign a service contract, register for an event or travel on a program we operate. This typically includes name, employer, job title, contact details (email, phone), passport or identity data required for hotel check-in and travel arrangements, dietary or accessibility requirements you choose to disclose, and any additional information supplied in your messages.

How we use your data

Your data is processed for the sole purpose of responding to your enquiries, preparing proposals, contracting, delivering the travel or event services you have booked, communicating with suppliers on your behalf (hotels, transportation, venues, guides) and meeting our legal, accounting and regulatory obligations under Turkish law and TÜRSAB regulations.

Sharing

We share the minimum data necessary with the suppliers involved in delivering your program. We do not sell personal data to third parties and do not use it for unrelated marketing.

Retention and security

Data is retained only as long as necessary to deliver the service and to meet legal retention obligations, after which it is deleted or anonymised. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure.

Your rights

Under Turkish Law No. 6698 on the Protection of Personal Data (KVKK) — and, where applicable, the EU General Data Protection Regulation — you may request access to, correction or deletion of your personal data, and object to processing. To exercise these rights, contact us at universal@universaltravel-tr.com or by post to the address above.

For any other question please contact us.